Local Service with National Reach!

From our bases in Nairn (near Inverness) and Glasgow, our EPOS Solutions Support team deliver industry leading response times to our client sites.

We offer an unparalleled standard of EPOS support with remote support technicians available daily Monday-Friday as well as out-of hours for urgent issues during the evening or weekend.

Our Service Levels

Each year we invest in our EPOS Solutions Support department to improve the service to clients. Areas we continually enhance include: technical training for our staff, support ticketing systems, specialist tools and equipment and internal IT infrastructure.

>2000

Over 2000 Support
Cases Resolved Yearly

100%

Mainland Coverage

99%

Same or Next Day
Response

98%

Fully Resolved
within 3 Days

What our clients say about us…

Spar Shop Bellabeg

5 out of 5 stars

3 weeks ago

We have worked with RTS since taking on our business 12 years ago. All round they are great but at...

Joanna Gray

5 out of 5 stars

a month ago

Fantastic service, we have been using them for 2 businesses for years. Would not hesitate to recommend them. They are...

Steve Anderson

5 out of 5 stars

in the last week

Fantastic Service. Professional, quick and affordable.

Mary

5 out of 5 stars

3 weeks ago

The help desk at Retail Solutions are always very friendly and quick to help. They contacted me back over several...

Aalish Quilliam

5 out of 5 stars

4 months ago

Always super helpful, friendly and an extremely quick response to any issues. Knowledgable team and would definitely recommend them to...

Lyall Harray

5 out of 5 stars

a year ago

Excellent service when we had a recent breakdown,would certainly recommend this company,from initial call to product setup.staff were so helpful!

Matti

5 out of 5 stars

a year ago

We have been working with Retail Solutions Ltd for quite a while now and are very pleased with their service....

Fraser Macdonald

5 out of 5 stars

2 years ago

We always receive a 1st class service from the team at RSS - most recently from Lisette and Andrew -...

Read All 15 Reviews

Easy to use Systems

We cater for a diverse range of business types and take care of everything from pre-installation planning to in-person staff training, as required. We recommend getting in touch for a free no-obligation needs assessment. From there we can help you choose the EPOS solution that is right for you.