Service You can Trust
Retail Solutions Scotland has decades of experience providing field service support.
EPOS Field Service
As well as directly supporting our own clients, many 3rd party providers lean on our geographical scope and technical know-how when in need of on-site assistance. RSS offers a number of ad-hoc solutions for 3rd parties.
Whether a pay-as-you-go or SLA contract is needed, RSS can usually accommodate service requests from a variety of different sectors.
Partners in Service Delivery
RSS provide the ground coverage for third party service providers and national-scale retailers. Whether you have a single store or large franchise to look after, we are here to assist.
Ad Hoc Support
As a service provider or helpdesk you may already support a large percentage of your clients’ needs. Often there just aren’t the resources to send an EPOS Field Service Engineer to certain locations and this is often where we are called in to help.
Focused on Your Clients
RSS are a full-service EPOS solution provider. We know the importance of customer service. Our technicians understand the impact that downtime can have on businesses and can seek to resolve any issues on your behalf as quickly as possible and within any SLA timeframes.
what we offer
Working for you
Our performance statistics
Our Service Levels
Each year we invest in our support department to improve the service to clients. Areas we continually enhance include: technical training for our staff, support ticketing systems, specialist tools and equipment and internal IT infrastructure.
>2000
Over 2000 Support
Cases Resolved Yearly
100%
Mainland Coverage
87%
Same or Next Day
Response
96%
Fully Resolved
within 3 Days
Fantastic service, we have been using them for 2 businesses for years. Would not hesitate to recommend them. They are...
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Fantastic Service. Professional, quick and affordable.
Always super helpful, friendly and an extremely quick response to any issues. Knowledgable team and would definitely recommend them to...
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Excellent service when we had a recent breakdown,would certainly recommend this company,from initial call to product setup.staff were so helpful!
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For enquiries contact:
Retail Solutions Scotland Ltd
Units 16 C & D, Balmakeith Industrial Estate, Nairn, IV12 5QW
Get in contact with one of our representatives today.
