Service You can Trust
Retail Solutions Scotland has decades of experience in providing remote support.
Remote Support
Most of our clients value prompt service. That’s why the majority of our EPOS Solutions come with a remote access client installed. Whenever support is requested via our helpdesk, our team will often liaise with clients on the phone while troubleshooting any issues remotely.
This helps speed up the resolution, minimising any disruption to business. In addition to this, it facilitates our team convenient yet secure access to carry out any training or updates that may be necessary over time.
Partners in Hospitality & Retail
Hundreds of businesses choose RSS to install and support their EPOS system. Our robust and highly available support eco-system encompasses trained engineers, ticket tracking, out-of-hours phoneline and mobile on-site response.
Total Support
We realise that running a business is not a part time job. Therefore we offer a complete package from initial system training to ongoing remote helpdesk support. In addition to this we provide optional hardware support, making engineer visits, loan equipment and repairs available to business owners who need it.
Focused on You
Our solutions are modular, meaning we tailor a solution that’s right for you. So whether you are a small store or a large franchise, we have you covered. What’s more the system will grow with you.
Features & benefits
Remote support
our remote software providers
Fantastic service, we have been using them for 2 businesses for years. Would not hesitate to recommend them. They are...
Read more
Fantastic Service. Professional, quick and affordable.
Always super helpful, friendly and an extremely quick response to any issues. Knowledgable team and would definitely recommend them to...
Read more
Excellent service when we had a recent breakdown,would certainly recommend this company,from initial call to product setup.staff were so helpful!
Read more
For enquiries contact:
Retail Solutions Scotland Ltd
Units 16 C & D, Balmakeith Industrial Estate, Nairn, IV12 5QW
Get in contact with one of our representatives today.
